FRESHWORKS FOR CX

It’s time for a fresh approach to customer service

As AI innovation surges, customer preferences change, and resource constraints tighten, it’s time for customer service leaders to consider a fresh approach to CX.

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Trusted by 74,000+ businesses worldwide

From “WISMO?” to “It’s Done” — AI agents that take action

Conversational AI agents can act on customer queries with ready-to-deploy Agentic Workflows, from resolving orders to updating customer details

Track orders

A customer can simply ask, “Where’s my order?”. Freddy AI understands, retrieves the live shipping status from backend systems, and responds instantly—no handoff needed.